Billing & Communication
Our practice operates outside of traditional insurance — which means more personalized care, fewer bureaucratic hurdles, and more time focused on you. Here’s everything you need to know about how we handle billing and how to reach us securely.
Transparent, Patient-First Care
Dr. Comeaux believes you deserve to understand exactly how her practice works — from how payments are handled to how to reach her securely. This page covers everything you need to know so you can focus on what matters most: your health.
Key Billing & Communication Facts
A quick overview at a glance — explore the details in the sections below when you’re ready.
💳 Payment Due at Time of Service
Cash, check, or credit card accepted. FSA and HSA accounts are welcome for visits and eligible supplements.
🏥 Insurance Not Accepted
We do not file insurance claims. You may submit your charge sheet to your insurer for possible out-of-network reimbursement.
🔒 HIPAA-Secure Communication
Use the Charm EHR or Practice Fusion patient portals for all health-related messages and clinical questions.
Billing Details
Below you’ll find answers to the most common billing questions. Expand each item for clear, straightforward details.
Will my insurance cover this?
Alternative medicine services are generally NOT covered by traditional insurance, including Medicaid and Medicare. Alternative medicine uses alphabet-based procedure codes, not the numerical CPT codes used by conventional physicians. Insurance companies do not recognize these codes, making reimbursement unlikely.
You are welcome to submit your charge sheet for possible out-of-network reimbursement — however, we do not file claims on your behalf. Please note that changing alternative medicine codes to conventional codes when submitting to insurance is considered fraud.
What payment methods do you accept?
Payment of cash, check, or credit card is due at the time of service. You can also use your Flexible Spending Account (FSA) or Health Savings Account (HSA) to pay for visits and supplements dispensed in our office.
Blood work billing is processed through your insurance. You are responsible for providing the lab with your current insurance information and for understanding your coverage, deductibles, and any out-of-pocket costs.
Can the office help with insurance disputes?
Physicians and staff cannot answer specific insurance coverage questions, cannot become involved in disputes with your insurance company, and do not write medical necessity letters.
💡 Insurance doesn’t pay for broccoli — but that doesn’t mean it’s not good for you. Paying out of pocket for the right care and staying healthier will always cost less than the price of poor health.
How to Reach Us
We value clear, secure communication. Choose the option that best fits your needs, and review the guidelines below for what to send where.
Secure patient portal (preferred)
Use the Practice Fusion Patient Portal or Charm EHR portal for all HIPAA-compliant communication. Dr. Comeaux strives to reply within 24 hours on business days.
If you have forgotten your username or have been locked out of a portal, please email vitadoc2@gmail.com for assistance.
Portal links:
Practice Fusion Patient Portal
Charm EHR Patient Portal
Email communication
Email is not HIPAA compliant and may be caught in spam filters or junk folders. Please use email only for non-clinical questions, such as scheduling or general office inquiries.
For any clinical matters or questions that involve your health information, always use the secure patient portal.
Text & messaging apps
Text messaging and apps like WhatsApp are not HIPAA compliant but may be used for communications that do not contain protected health information, such as brief logistical updates.
For anything related to your medical history, lab results, or treatment plan, please use the secure patient portal instead.
Have Questions?
Chat with us now to get answers before your first appointment.